FREQUENCY . Our commitment includes attaining the APPA definition of ordinary tidiness on a daily basis with a goal of Level 1 o APPA recommends Level 2 as the reasonable standard . All vertical and horizontal surfaces have a freshly cleaned or polished appearance and … Service and maintenance calls are responded to immediately. Additionally, they also helped with training and providing insight into areas of improvement. b5��~�Aq�P:��g�T�1���bC�f/�f9Qe��v�:jh��dPji����^4���M'J�,�����(}��DsO���>Ԛ�v�L�Ͱ�|1y�_�l%��c�����OZ�Y� �a���cUƨ�ag�H3�m+�2u,#����X�`����b�������?�2���~��8/��Mk�>�[�,���c��Z�w��}���C��X�s76�7V#|y*0r8� Level 2 Ordinay Tidiness. A maintenance priority matrix was developed based on the work requested and its impact on the district’s core mission. The Guidelines, which defines five levels of cleanliness, quickly became a resource for facilities managers to estimate how many custodians they needed to complete their necessary tasks. It was based around APPA’s five levels of cleanliness. II. Aerating, fertilizing, pesticide (weed control), irrigation, mowing 7-10 day frequency, shrub and tree maintenance are all performed in these areas. if you don't already have one. o Level 3: Casual Inattention . “Early” staffing levels in buildings generally reflected the results of the APPA studies but cut-backs over the years have brought most buildings to an understaffed level. 25% of the area is maintained at a level 5 - This area is “mow, blow, and go” approximately 3 acres. The APPA standards are realistic! APPA 5 LEVELS - QUANTITATIVE Level 1—Orderly Spotlessness Floors and base moldings shine, and are bright and clean; colors are fresh. How About BSCs? LEVELS Main Grounds Open Area Athletic INDUSTRY STANDARD Acres/person Acres/person Acres/person Acres/person 1 1.15 20 2.71 2 2.3 25 4.09 10 3 2.55 33.33 5.99 4 5.74 50 11.52 5 13.5 100 14.29 LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4 LEVEL 5 Maintenance applied to a high-quality diverse landscape. Alan Slinkard, a Facilities Management project specialist at the University of Colorado Boulder, told us that OrangeQC “created a level of collaboration between our supervisory staff and building managers and proctors.” (That collaboration led to a $25,000 innovation grant from the university, too.) "�8�� q�+8?ֈ�� m. Please reference below for standards for each level. Please reference below for standards for each level. 1. o Level 1: Orderly Spotlessness . 3. %%EOF there is … Did you forget your username/password or need to check if you have an existing account? Our commitment includes attaining the APPA definition of ordinary tidiness on a daily basis with a goal of Level 1 h�b``c``rc```��π Switching to OrangeQC’s inspection forms changed everything. They ended up authoring the 1992 work Custodial Staffing Guidelines for Educational Facilities. Typically, equipment and buildingcomponents are fully functional and in excellent operating condition. A 2008 study titled Cleanliness and Learning in Higher Education found a correlation between the cleanliness of a school’s facilities and college students’ academic achievements. Each one of these levels can be easily scheduled and analyzed with Mobility Work, the industry 4.0 CMMS, and can be used by maintenance technicians as well as production workers. For a quick analysis of a 400,000 GSF building that is under construction we can utilize FM BENCHMARKING LITE to create a chart showing the area maintained per full time maintenance worker. Notes and photographs were two of the most important features for Slinkard’s team. A better knowledge of the different maintenance levels will enable you to manage better your interventions on your industrial equipment. Username. Password. �HN�&� �KP�n@[R+օ2�hF���hN�c�hA$O?�N��Y��&��`T�|m6���.,�7�B�qV�tQ��p�1LX�����İ���H��� �i�25��I�t{t�_�q�9��N��~ Service and Maintenance calls are respondedto immediately. o Level 2: Ordinary Tidiness . h��W[o�H�+�b�~�T!q))�������)�d0�)���c�p�V��93g�m>�3HM��pi 7�HG��! There is no buildup in corners or along walls. Floors and base molding shine and/or are bright and clean; colors are fresh. You may have heard them referred to by many different names: “levels of cleanliness,” “levels of clean,” “custodial staffing levels,” “custodial staffing standards,” “APPA maintenance matrix,” or “appearance levels,” just to name a few. APPA Maintenance LevelDefinitions Level 1 ‐ Showpiece Facility Maintenance activities appear highly focused. Some examples of facilities informatics applications include the design, development, implementation, maintenance, and evaluation of: • communication protocols for the secure transmission of facilities data, There is no buildup in corners or along walls. endstream endobj startxref APPA’s popular guide to custodial staffing has been completely revised and expanded. • There is no buildup in corners or along walls. For more information on how OrangeQC’s inspection software helps teams at educational facilities, check out our education page or start your own 30-day free trial. • The maintenance level matrix was developed to display facility characteristics in terms that are useful to both the facilities professional and the non-facilities administrator; • The matrix has five maintenance levels, with a general description of the essential characteristics one might use to measure the effectiveness of maintenance and facilities operations at each level. It also side by side comparisons of the provides revised staff levels to staff levelsexisting and calculated necessary staff levels. In 2002, APPA published Maintenance Staffing Guidelines for Educational ... fine five maintenance levels, with a general description of essential characteristics, for professionals to use in measuring the effectiveness of maintenance at each level. They demonstrated that his team wanted to be open and transparent. APPA Maintenance LevelDefinitions Level 1 ‐ Showpiece Facility Maintenance activities appear highly focused. Thrity-three room categories in all. APPA’s Facilities Terms and Definitions Database. Matrix M4 Office Carpet Floor APPA Services Levels Activity Frequency Adjusted Time (minutes per day) routine Task Base Time Level 1 Level 2 Level 3 Level 4 Level 5 Relamp 3.91 NR 0.00 NR 0.00 NR 0.00 NR 0.00 NR 0.00 Spot clean carpets 10.59 D 10.59 W 2.12 M 0.51 Q 0.17 Q 0.17 Empty waste containers 6.6 D According to the book, when the square feet of the area assigned to a single custodian increases, there is a direct impact on the level of cleanliness. You can find the full text of the five levels at APPA’s Facilities Terms and Definitions Database. Though many teams strive for Level 1, some customers choose to only pay for Level 2 or Level 3 in their service level agreement (SLA). Submit. Author: APPA and Hunter Consulting & Training. This 2. o Level 5: Unkempt Neglect . o Standard Spaces – Not all spaces are created equal. Level. o Level 3: Casual Inattention . endstream endobj 11 0 obj <> endobj 12 0 obj <> endobj 13 0 obj <>stream Toggle the Search Panel APPA: Leadership in Educational Facilities Toggle the Main Menu Panel JOIN LOGIN / myAPPA LOGIN / myAPPA Username Tiled and linoleum floors will be dust mopped and damp mopped/washed : 5 days per wk : Doormats will be lifted and vacuumed both sides. $���f �$X�@���"d@�OqD( f���-H>�� $���X 1K�$H�qAzy�0012�I00R�����=@� �eS Everyone got on the same page about the level of clean required and how to score inspections. A�18{��Q�{��N�V-�������~1M��~� g[��/ Organizational Structures 4. Please Note: Passwords are case sensitive. ... and the Association of Higher Education Facility Officers (APPA). As facilities inventories age, institutional planners are devoting increasing attention, priority, and budget to maintenance. Custodial . 4. The study found that 88% of the 1,481 students polled became distracted by the lack of cleanliness found at APPA levels 3 and 4. 10 0 obj <> endobj 53 0 obj <>stream All vertical and horizontal surfaces have a freshly cleaned or polished appearances and have no accumulation of dust, dirt, marks, streaks, smudges or fingerprints. The APPA custodial service levels provide a clear framework for custodial and facilities teams to talk with their organizations about the level of clean expected, staffing levels, and more. *The Association of Higher Education Facilities Officers. More than 30 years ago, an APPA task force took a hard look at custodial staffing issues within higher learning institutions. APPA* Maintenance Matrix. APPA Grounds Maintenance Levels Level 6 –Natural areas Level 5 –Minimum-level Level 4 –Moderately low-level Level 3 –Moderate-level Level 2 –High-level Level 1 –State-of-the-art What level is your school? APPA Standards Campus Cleaning is committed to attaining the highest level of service possible and is based on the Association of Physical Plant Administrators’ Five Levels of leanliness. Floors and base board molding shine and/or are bright and clean. If this is the case, be sure to rate your inspections using the correct scale. 5 days per wk : Litter receptacles will be emptied and cleaned. 0 This Level 3 – CRI. If your team needs to hit Level 2, grade on a scale of 2 to 5 (instead of 1 to 5). Matrix M4 Office Carpet Floor APPA Services Levels Activity Frequency Adjusted Time (minutes per day) routine Task Base Time Level 1 Level 2 Level 3 Level 4 Level 5 Relamp 3.91 NR 0.00 NR 0.00 NR 0.00 NR 0.00 NR 0.00 Spot clean carpets 10.59 D 10.59 W 2.12 M 0.51 Q 0.17 Q 0.17 Empty waste containers 6.6 D o Level 4: Moderate Dinginess . �����YL���v ��7�8�8|l��\�>��J`����'���0{007�щjp�p��n�Q � �;� Appendix E: Maintenance Condition Matrix. That’s where a janitorial inspection software like OrangeQC can come in handy. This ensures that you’re not earning “extra credit” in certain areas, which can disguise areas where you’re not meeting the level needed. APPA's Five Levels of Clean The following is a summary of key indicators for each of APPA’s five levels of cleanliness. OrangeQC’s app-based inspection forms can be filled out with a few taps on almost any phone or tablet. It’s a worthwhile investment for teams wanting to dig deep into APPA recommendations for operations. Read more…. • Buildings and equipment are regularly upgraded, keepingthem current with modem standards and usage. Maintenance Staffing Calculator is designed to allow for easy input of current data and the ability to revise the current data. APPA 5 LEVELS - QUANTITATIVE Level 1—Orderly Spotlessness Floors and base moldings shine, and are bright and clean; colors are fresh. o APPA recommends Level 2 as the reasonable standard . APPA Level 2. It also side by side comparisons of the provides revised staff levels to staff levelsexisting and calculated necessary staff levels. Teams who use APPA scores want to know which scores map to which percentages — and how to convert between Read more…, Industry trade associations help teams stay on top of the latest trends, network with others in the cleaning industry, and provide a wealth of resources. Service and Maintenance calls are respondedto immediately. Knowing the level of cleanliness your organization expects allows you to communicate better with your them and your own team. o Level 2: Ordinary Tidiness . Since you do not get paid more for achieving a higher level than what is specified in your SLA, it is important to know exactly what level your team is maintaining. The levels are: 1. The guidelines are intended to suggest staffing levels for those routine facilities maintenance activities that are normally funded through an annual operating budget. Level 1: Showpiece Facility Maintenance activities appear highly focused. Resources-Facilities, Equipment, Financial. The purpose of this publication is to provide a resource or guide for educational facilities in establishing or developing a maintenance trades organization that is sufficient to accomplish basic facilities maintenance functions. The following maintenance condition matrix provides a more detailed description of the actual conditions and levels of effort required for each of five levels of maintenance ranging from maintaining showpiece facilities to maintaining facilities in a crisis response mode. 34 0 obj <>/Filter/FlateDecode/ID[<0A2C39AF89ED007C144F616CA7B210D5><8D6FD0ED65CF2E4587F8A6D80B8A9219>]/Index[10 44]/Info 9 0 R/Length 107/Prev 86884/Root 11 0 R/Size 54/Type/XRef/W[1 2 1]>>stream The levels are a rating system designed to help educational facilities evaluate the cleaning quality … APPA Standards Campus Cleaning is committed to attaining the highest level of service possible and is based on the Association of Physical Plant Administrators’ Five Levels of leanliness. h�bbd``b`Z The lower the score higher the level of cleanliness. 5 days per wk : Carpeted areas will be vacuumed and spot cleaned. Typically, equipment and building components are fully functional and in excellent condition. Level 1—Orderly Spotlessness indicators • Floors and base molding shine and/or are bright and clean; colors are fresh. APPA’s Custodial Service Levels can be tricky to really understand. This new edition expands on the original concepts of the five levels of clean and includes information on such specialized facilities areas as dormitories, health care facilities, and more. Comparing your maintenance staffing levels may give you the wrong perspective on your performance unless the comparisons are made with a relevant peer group. APPA Maintenance Levels . 5 days per wk : Carpeted areas will be vacuumed and spot cleaned. Level 1 Showpiece Facility. APPA Facilities Informatics Maturity Matrix Technical Report. We give you all the tools you need to capture the right data. Furthermore, 84% of students indicated that APPA Level 1 or Level 2 would make the best learning environment, which reveals how important the work of facilities teams is to learning. How the UMN Office of Classroom Management Skyrocketed Classroom Readiness from 41% to 95%. APPA’s Custodial Service Levels can be tricky to really understand. We’ve also summarized them below: Source: APPA’s Facilities Terms and Definitions Database. Create a user account. There is no buildup in corners or along walls. Tiled and linoleum floors will be dust mopped and damp mopped/washed : 5 days per wk : Doormats will be lifted and vacuumed both sides. Maintenance Levels, Parts & Priorities 3. o Standard Spaces – Not all spaces are created equal. o Level 1: Orderly Spotlessness . Operational Guidelines for Educational Facilities, janitorial inspection software like OrangeQC, $25,000 innovation grant from the university, How to Convert APPA Scores to Percentages + Conversion Tool Download. To help planners organize their maintenance efforts, chapter 5 of this manual includes a suggested classification system for both overall building and individual room conditions. Level 1—Orderly Spotlessness indicators • Floors and base molding shine and/or are bright and clean; colors are fresh. �:�1�ʼn 4Q�p&%Q�p�Q The Maintenance Technician Test 1 is a technical test measuring knowledge and skill in the maintenance area at the lowest level above journey-level (C). o Level 5: Unkempt Neglect . Custodial . APPA Maintenance Levels . Maintenance Technician Tests 1-6 Summaries. Primary Representatives may edit existing organizational listings by logging into their myAPPA account. We’re still … Under the Association of Physical Plant Administrators (APPA) there are five levels of cleaning. Another has to do with the nature of the space involved. { AT�-[c˨��rG�5X��X��r�Tm��^�Q�q�V��������C��"�P�QƒC�0X�p0EC; W�4ن������P)����Q��t��o���\��2� v�?@�}? You may have heard them referred to by many different names: “levels of cleanliness,” “levels of clean,” “custodial staffing levels,” “custodial staffing standards,” “APPA maintenance matrix,” or “appearance levels,” just to name a few. What Does APPA Offer for Educational Organizations? The facilities management team at the University of Colorado Boulder needed to streamline how their supervisors scored the buildings during inspections. Assesses: Mechanical maintenance knowledge Skill Level: Above journey-level (C level) Test Format: 120 Items , Multiple-choice Language: English Description. You may have heard them referred to by many different names: “levels of cleanliness,” “levels of clean,” “custodial staffing levels,” “custodial staffing standards,” “APPA maintenance matrix,” or “appearance levels,” just to name a few. APPA Maintenance Level Definitions. One is the level of cleaning that is acceptable in the space; the definition of “clean” varies among different organizations. This is the million-dollar question among those who use APPA’s levels of clean scoring system. The levels are a rating system designed to help educational facilities evaluate the cleaning quality at their facilities, as well as the appropriate staffing needed to maintain the clean. APPA's Five Levels of Clean The following is a summary of key indicators for each of APPA’s five levels of cleanliness. 2. Each level is defined by a range of tasks and their frequency. PPC= (scheduled maintenance time/total maintenance hours) x 100. Overall Equipment Effectiveness (OEE) OEE is the measure of the productivity of a piece of equipment. 5. Comparing your maintenance staffing levels may give you the wrong perspective on your performance unless the comparisons are made with a relevant peer group. There are a variety of trade associations, including ISSA and Read more…, There’s nothing like a good success story — and the University of Minnesota’s Office of Classroom Management has an amazing one. APPA Level 2. We generally don’t “lose” square footage in cut-backs. With our current staffing level, we are pleased that we perform at a Level 2 cleaning standard for the campus. APPA’s Custodial Service Levels can be tricky to really understand. • Service and Maintenance calls are responded to immediately. 5 days per wk : Litter receptacles will be emptied and cleaned. The quality control data they’ve tracked over the years dramatically illustrates their team’s triumph. Description. Roughly - 75% of this area is maintained at a level 3. %PDF-1.5 %���� Roughly - 75% of this area is maintained at a level 3. Level 3 – CRI. Typically, equipment and buildingcomponents are fully functional and in excellent operating condition. Using APPA’s “Five Levels of Cleanliness,” new Cleaning Standards were adopted which led to renewed value for cleanliness and higher levels of customer service. The cleaning levels are as follows: Level 1 Orderly Spotlessness, Level 2 Ordinary Tidiness, Level 3 Casual Inattention, Level 4 Moderate Dinginess, Level 5 Unkempt Neglect. APPA > Login. If you want the full details on the APPA levels, how to employ them, and much more, you’ll want to purchase APPA’s Operational Guidelines for Educational Facilities. Aerating, fertilizing, pesticide (weed control), irrigation, mowing 7-10 day frequency, shrub and tree maintenance are all performed in these areas. Maintenance Staffing Calculator is designed to allow for easy input of current data and the ability to revise the current data. o Level 4: Moderate Dinginess . It gives informed data on how effective organization’s maintenance processes is running based on factors like equipment quality, performance, and availability. Under the Association of Physical Plant Administrators (APPA) there are six levels of maintenance. • Maintenance activities appear highly focused. ����BGr$�;'FP���|յM#(;��#�5��~ZL�)��Y��wt��0�o��'�F�:�ܜE�?s���ʾ�Z>Ƌ�"���^��E�9ʀk�o���7�5����^�p}�����9i䧽/;�1��E@�DY�`kW���YUεD"������3�+�)ѳ$�ۂ��JK-����t�͵�:W(�[� ���! Staffing ... APPA Grounds Maintenance Levels Level 6 –Natural areas Level 5 –Minimum-level Level 4 –Moderately low-level [Software] Maintenance Guidelines/MainOpsStaff Software Package. Maintenance Service Level Cost/GSF (dollars) GSF/Maintenance FTE 1 3 –Care $1.42 77,272 2 3 –Care $0.73 112,003 3 3 –Care $1.09 70,485 4 2 –Stewardship $1.70 70,280 A 4 –Reactive $2.58 86,097 B 3 –Care $1.53 71,176 C 3 –Care $1.48 74,360 D 2 –Stewardship $2.22 40,346 APPA Average $1.57 71,192 Significant Investment in FMIS vs Not The lower the score higher the level of cleanliness. 25% of the area is maintained at a level 5 - This area is “mow, blow, and go” approximately 3 acres. Let’s dive into the history of APPA’s five levels of clean, what the levels mean, and how you can use them at your facility. • Typically, equipment and building components are fully functional and in excellent operating condition. Complete details of the APPA standards are below. Showpiece Facility (Highest) MainOpsStaff-2ed is a software application that implements the Aggregate FTE Method Determination protocol contained in Chapter 3 of the APPA Operational Guidelines for Educational Facilities Maintenance, second edition (Guidelines) publication. For a quick analysis of a 400,000 GSF building that is under construction we can utilize FM BENCHMARKING LITE to create a chart showing the area maintained per full time maintenance worker. 2 Learning Objectives • Part II –The Complex 5. FREQUENCY . • There is no buildup in corners or along walls. All vertical and horizontal surfaces have a freshly cleaned or polished appearance and … II.